• Calls can be diverted to switchboard during busy times or absence from premises.
• Calls can be answered in your business name.
• Messages can be taken and forwarded to you via hard copy, email or phone.

• DECL phone system calls can be diverted to message bank and retrieved off site.

• Handset and Commander System.
• Includes Extention number/phone line and message bank.

• Reception can receive all incoming faxes and distribute these to your business.
• Outgoing fax services through reception.

• Pick up and distribution of your mail.
• Free access to private box (PO BOX 5164, Alphington VIC 3078).
• All outgoing mail is placed in in-tray in reception and posted at end of day.
• Postage stamps and postal rates available at reception.
• Express items can be posted if handed into reception by 3pm.

• Overnight courier services can be organised for packages given to reception, courier coupons are charged to their consumables account.
• Reception can also accept, sign and hold packages delivered by couriers and then contact businesses to pick up from admin.

• Individual code for access.
• Perform a range of functions e.g. back-to-back, collation, A3, reduce/enlarge etc.
• Print softcopy through administration.

• Conference/board room/temporary office/ meeting (60m²)
  

• Video.
• Data Projector.
• Electronic White Board.
• 5 Mega pixel Digital Camera.

• Filing Cabinets, Desks, Chairs etc.

• Weekly collection 1m³ - 3m³.

• Industrial Wet-Vac.
• Office Vac.

• Binding for manuals, booklets and reports.
• Label sheets.
• Reams of paper.
• CDRW/floppy disks etc.

• Forklift unloading of palleted freight (only used by DECL and other licenced operators).

• Includes guillotine, electric/digital scales, workbench & stationery items at photocopier (stapler, scissors, sticky tape, pens, paper, ruler etc.).

• Typing of letters/documents.
• Mail Merge.
• Database Preparation.
• Labels.
• Invoices.
• Desktop Publishing.

• Office block Alarm controlled by A.R.T Security.
• Security Patrol at night and on weekends by C.B.D Security.

• High-speed broadband connection.

• Weekly cleaning of offices or workshops.

• Review of current systems and practices.
• Assistance in the design and set-up of appropriate office management systems e.g.

Assistance with:

• Position descriptions.
• Wage rates.
• Job advertisements.
• Placement of vacancy on decl.com.au site.
• Placement of vacancy Job Network registry.
• Recruitment.
• Traineeships.
• Interviews.
• Mail out to candidates.
• Setting up with ATO, Superannuation & WorkCover authorities.
• Assistance with employment contracts.

• Set up payroll for employees.
• Payroll/pay advice reports.
• Monthly/quarterly PAYG withholding tax & Superannuation reports.
• End of year reports.

Assistance with setting up integrated accounting packages (e.g. MYOB)

• Learning data input.
• Sales invoicing.
• Purchases.
• Bank reconciliation.
• BAS reports.

Working through business planning framework

• Marketing.
• Planning.
• Operational planning.
• Financial planning.

Assistance with

• Market research.
• Development of Marketing Strategy/Marketing Plan.

• Assistance with preparing databases for sales campaign.
• Preparation of merged letters.
• Customer mailing labels.

• Assistance with design, implementation and monitoring of finance.
• Design and set-up of spreadsheets to assist budgeting processes.

• Assistance in identifying critical issues in business plus planning and implementing management solutions.

• Networking/referral to local accounting and legal firms.

• Assistance in setting up website, email accounts.
• Training to use WebAlive self-managed website technology.
• E-commerce training.

• Assistance in identifying possible Government programs to assist particular business growth activity e.g. export.
• Assistance in preparing submission for Government assistance.

• Networking with appropriate export/training/planning resources; Government authorities; freight and customer agents.

• Access to IP Australia 'Toolbox resources'.
• Onsite information sessions from IP Australia personnel.

• Access to business insurance (Contents, Public Liability, Product/Professional Liabilty etc),

• Appraisal from panel on a "one off" business development proposal.

• Establish interim or temporary boards to meet regularly to provide feedback across business development.